Answers to the Most Important Questions
FAQ
[ɛfeɪˈkjuː]
The delivery time within Germany is usually 2 to 4 days. Delivery to all other countries may take a little longer.
Important:
Pre-orders will be processed at a later date. The earliest possible shipping date is stated on the product page.
The shipping time of course depends on many factors, such as crises, weather, road traffic, etc.
If you still have questions, please contact our support .
Yes, you can track your order using the tracking number provided in the shipping confirmation.
Yes, we exclusively use sustainable shipping packaging – minimizing the use of plastic whenever possible. Our packaging is not only eco-friendly but also certified to ensure we’re doing right by both you and the environment.
We currently only deliver to selected European countries. In the future we will also offer international shipping.
We accept all common payment methods, such as instant bank transfer, credit cards, PayPal, Apple Pay and Google Pay.
All items can be returned within 14 days.
This excludes items that you have configured or personalized yourself. You can find further information about this in the Cancellation Policy section.